Knowledgebase
Why am I not receiving email confirmation of payments?
Posted by zz Jessica R on 20 Jun 2016 15:58

Email confirmation of payments are only sent when payment is initiated from a Pay Now button or if you have turned Email Confirmation on, on your account.

Most shopping carts can be set up to send you a summary of your orders. 

If you want to get an email for each payment received:

  1. Log into your PayFast account and navigate to Settings
  2. Click on the 'Edit Email Confirmation' icon next to the 'Email Confirmation' section
  3. Select the 'Enabled' option from the drop-down menu and enter an email address to which the email confirmations will be sent, in the space provided.
  4. Click Update

If you are using Pay Now buttons or have already turned on Email Confirmation, then please refer to Receiving email from PayFast to ensure that you can receive emails from the PayFast system.


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