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Oct
15
Shopify order updating issue
Posted by Greg S on 15 Oct 2015 10:06

Between the timeframe of 2015/10/09 12:00 PM  and 2015/10/13 6:30 PM, Shopify had an issue that may have caused one or more successful orders to remain as an abandoned checkout and not show on the orders page.

As soon as PayFast became aware of this issue we investigated and contacted Shopify.

The issue has been resolved and Shopify are currently working on a plan of action to possibly convert all affected abandoned checkouts to orders.

We're very sorry for the inconvenience this issue may have caused.


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