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Issues processing VISA cards (Resolved)
Posted by Jonathan S on 21 Oct 2015 08:48

There appear to be intermittent issues processing VISA cards due to issues with 3D Secure processing.

This is affecting the acceptance of FNB and ABSA cards and possibly other VISA cards as well.

We are investigating the matter and have brought it to the attention of the relevant parties and will work as fast as possible with them to resolve such.

Our apologies for the inconvenience.

UPDATE 11:00, 21 Oct 2015: This issue continues to occur and we continue to investigate the matter with the relevant parties. It appears that FNB has been experiencing card processing issues with both physical and online transactions for the passed two days which appears related. Mastercards are working correctly and alternative payment methods (Instant EFT) are working as normal. We advise clients to please make use of alternative methods of payment during this time.

UPDATE 12:00, 21 Oct 2015: This issue has been resolved and appears largely to have been due to FNB experiencing issues with their 3D Secure platform. Transaction processing has returned to normal.

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