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The PayFast Customer Success team is here to support you during business hours Monday - Sunday (limited support evenings and weekends)

    • Popular Articles

    • How do I register for 3D Secure?

      Registering for 3D Secure before checkout: Registering for 3D Secure during checkout: The links to the various banks to activate 3D Secure are below: Absa Capitec  FNB (PDF document) Nedbank - your Nedbank card is automatically registered for 3D ...
    • Suspicious emails and text messages (phishing scams)

      Phishing scams happen when a fraudster contacts you, claiming to be a representative of PayFast or you receive fake "automated" system messages which appear as if they were sent by our system.  The goal is to trick you into believing that a payment ...
    • Can I receive payments in USD, EUR, GBP etc.?

      By law, we are only allowed to accept payments denominated in ZAR. This is a South African Reserve Bank regulation which applies to all South African companies. You can quote your prices in whatever currency you wish on your website, but in the end ...
    • Verify an Individual Account

      An Individual account is intended for individuals or a sole proprietor or partnership that is not registered with CIPC/CIPRO and wants to receive payments. Examples of an Individual account are: A person Sole proprietorship Partnership How do I ...
    • Can I make a payment with Capitec?

      Yes, Instant EFT by PayFast supports Capitec Bank as well as Investec, African Bank TymeBank and Bidvest. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkout. In the unlikely event ...
    • Recent Articles

    • What happens with two-factor authentication if I lose my phone or buy a new one?

      If you get a new phone, you can reset your phone at: https://www.authy.com/phones/reset. Please note this does not happen on PayFast's website. This step may be necessary if you change smartphones, in which case your account will already be linked to ...
    • Can I switch off two-factor authentication?

      Yes, although certain high-risk clients may be required to use it to protect their accounts. This feature can be switched on and off by logging in to your PayFast account and clicking the Profile tab.
    • How do I obtain a two-factor authentication key to log in with?

      There are two ways to obtain an authentication key. If you are using a smartphone, download the Authy app for your iPhone or Android mobile phone. Every time you log in, you will need to generate a secure token using the Authy app. If you don't have ...
    • How do I change my phone number for two-factor authentication?

      To change your phone number, do the following: Log in to your PayFast account. Navigate to Profile > Security Info. Click Edit.   Click the Two Factor Authentication tab.  Enter your new phone number and click Subscribe. Please note: If you are using ...
    • What is two-factor authentication?

      Two-factor authentication (2FA) adds extra security to your PayFast profile by requiring two things for a successful login: your password and a unique code (generated on your phone or sent to it via SMS). Even if your password is compromised, people ...