PayFast | Knowledge Base

Support Times

The PayFast Customer Success team is here to support you during business hours Monday - Sunday (limited support evenings and weekends)

    • Popular Articles

    • Suspicious emails and text messages (phishing scams)

      Phishing scams happen when a fraudster contacts you, claiming to be a representative of PayFast or you receive fake "automated" system messages which appear as if they were sent by our system.  The goal is to trick you into believing that a payment ...
    • How secure is it paying with Instant EFT by PayFast?

      Instant EFT by PayFast is a fast, convenient, secure and easy way to do an electronic funds transfer (EFT) to pay online. As the name suggests, any payments made via Instant EFT are instant, with immediate verification and notification of payments. ...
    • Can I make a payment with Capitec?

      Yes, Instant EFT by PayFast supports Capitec Bank as well as Investec, African Bank TymeBank and Bidvest. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkout. In the unlikely event ...
    • How do I make an Instant EFT payment?

      To make an automated Instant EFT payment do the following: When you are ready to checkout, you will be redirected to PayFast’s secure payments page.  Click the Instant EFT payment method. Once Instant EFT has been selected, you will be prompted to ...
    • Can I receive payments in USD, EUR, GBP etc.?

      By law, we are only allowed to accept payments denominated in ZAR. This is a South African Reserve Bank regulation which applies to all South African companies. You can quote your prices in whatever currency you wish on your website, but in the end ...
    • Recent Articles

    • Managing subscriptions on your PayFast Dashboard

      Once a subscription is set up on your PayFast account, it will automatically charge your customer according to the frequency and cycles of the subscription. You may manage your subscriptions through your dashboard by editing, canceling or pausing the ...
    • How do I reconcile payments with orders on Shopify?

      Orders on Shopify will automatically update when a successful payment completes on PayFast. This means there is no need for you to manually match payments on your PayFast account with your Shopify orders. Please note: Any references sent to PayFast ...
    • Which industries can’t accept store cards underlined by RCS?

      If your business is associated with any of the following goods and/or services you won’t be able to accept store card payments: Tobacco manufacturing and sales  Pornographic or other adult content   Shell banks  Unregulated crypto-assets trading ...
    • What are the store card fees?

      ​Please visit our fees page for more information.
    • How do I refund a store card payment?

      To refund your customer’s store card payment, refer to this article and follow the process for refunding a card payment. The refund will be processed directly back to your customer’s store card. Please note:  Each refund will have a processing fee of ...