How do I cancel a subscription?

How do I cancel a subscription?

As a merchant, you have the ability to cancel a subscription from your PayFast Dashboard at any given time.

New PayFast Dashboard

To cancel a subscription, do the following:
  1. Log in to your PayFast account.
  2. Navigate to Transactions > Customer Subscriptions
  3. Under Subscriptions history, retrieve the subscription that you would like to cancel.
  4. Under the Action column click “…” and select Cancel subscription.
  5. Click Cancel.

Please note: Your customer will be notified via email that the subscription has been cancelled.

Legacy PayFast Dashboard

To cancel a subscription, do the following:
  1. Log in to your PayFast account.
  2. Navigate to the Transactions tab and click Subscriptions
  3. Under Subscriptions that are due to you, retrieve the subscription that you would like to cancel.
  4. Click X next to the subscription you want to cancel.
  5. Click Submit to confirm the cancellation of the subscription.

Please note: Your customer will be notified via email that the subscription has been cancelled.


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