How do I request a refund?
To request a refund, please contact the merchant directly to which the payment was made to. They will then be able to refund you in full or partially, depending on the situation.
Why is my refund reflecting as a pending debit?
Credit and cheque card refunds can take up to 7 and 10 business days, and Instant EFT refunds between 2 and 3 business days, to reflect in your account due to risk checks that are performed by banks. If you bank with FNB then the refund may reflect ...
What is an acceptable proof of payment?
If an error occurs during payment, we may ask you to send us proof of payment. This could happen if you perhaps made use of the incorrect reference when paying or if there is a delay in the payment reaching us from the bank. In such cases, we need to ...
Why am I getting “This transaction amount is too small to be processed and the payment has been cancelled. Your payment was cancelled. You will be redirected momentarily…”?
Please note, when running a payment on our live system, the amount cannot be lower than R5.00, as this is the minimum amount required by the banks.
Do I need to send proof of payment to PayFast or the merchant?
No, under normal operation, you don't need to send proof of payment to either of us. PayFast's system confirms that the funds have actually been received so there is normally no need for an email or a fax from the bank as further confirmation. If an ...
Where do I find my proof of payment?
The explanation below relates to our Instant EFT payment method. In some cases, we may ask for proof of payment for an internet banking payment. This could be for a number of reasons, but more often than not, it’s to ensure your payment is a speedy ...