Why do I get the error "sending and receiving account are the same" when paying?
The reason you will receive this error is because you can not make payments to yourself through PayFast.
This will occur if you are using the same account that you have registered with on PayFast to receive payments, as the account that you are trying to make the payment from.
Most likely you are doing this to “test” the system.
If you want to test a transaction, please rather make use of the sandbox test environment.
Click here to test using the Sandbox.
If you do want to perform a live “test” you can use an email address that is not linked to the receiving account.
What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card. There are a few reasons why a card refund can fail, common error messages include: Lost/stolen card Card expired/cancelled Pick up ...
How do I cancel my account?
While we'd be very sad to see you go, we will gladly cancel your account at your request. To do this, please just send an email to email@example.com stating that you wish to cancel your account and the email address for your account (if ...
How do I upgrade my account?
If you have a PayFast account which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept payments in your personal capacity (Individual ...
How do I find out what type of account I have?
To find out what type of account you have registered for on PayFast, do the following:: Log in to your PayFast account. Navigate to the Account tab. Locate the account type under Details. Alternatively, you can contact us directly, and our support ...
When do the limits on my account get reset?
The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration. Should you require one of these limits to be increased please contact us.