Why do I get the error "sending and receiving account are the same" when paying?
The reason you will receive this error is because you can not make payments to yourself through PayFast.
This will occur if you are using the same account that you have registered with on PayFast to receive payments, as the account that you are trying to make the payment from.
Most likely you are doing this to “test” the system.
If you want to test a transaction, please rather make use of the sandbox test environment.
Click here to test using the Sandbox.
If you do want to perform a live “test” you can use an email address that is not linked to the receiving account.
What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card. There are a few reasons why a card refund can fail, common error messages include: Lost/stolen card Card expired/cancelled Pick up ...
How do I cancel my account?
While we'd be very sad to see you go, we will gladly cancel your account at your request. To do this, please just send an email to email@example.com stating that you wish to cancel your account and the email address for your account (if ...
Why am I not receiving email confirmation of payments?
Email confirmation of payments is only sent when payment is initiated from a Pay Now button or if you have turned Email Confirmation on, on your account. Most shopping carts can be set up to send you a summary of your orders. If you want to get an ...
When do the limits on my account get reset?
The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration. Should you require one of these limits to be increased please contact us.
How do I upgrade my account?
If you have a PayFast account which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept payments in your personal capacity (Individual ...