What happens if I get an error when processing a refund?

What happens if I get an error when processing a refund?

If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card. 

There are a few reasons why a card refund can fail, common error messages include:
  • Lost/stolen card
  • Card expired/cancelled
  • Pick up card
  • Transaction not permitted to cardholder

Local cards:
In this instance, you are required to contact the buyer and request their bank account details so that you can process an EFT payment from your own bank account to theirs. 

International cards: 
As an alternative to refund your customer, we suggest offering store credit, using PayPal to return funds or processing a SWIFT payment.

Please note that PayFast strongly recommends that you do the following:
  • Send confirmation to the buyer once a refund is issued to state how and when the refund is processed. This will help to defend against chargebacks. 
  • Update your terms and conditions/refund policy accordingly to protect yourself (and PayFast) against deceitful buyers who raise chargebacks after receiving a refund via an alternative means.

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