What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card.
There are a few reasons why a card refund can fail, common error messages include:
In this instance, you are required to contact the buyer and request their bank account details so that you can process an EFT payment from your own bank account to theirs.
As an alternative to refund your customer, we suggest offering store credit, using PayPal to return funds or processing a SWIFT payment.
Please note that PayFast strongly recommends that you do the following:
Send confirmation to the buyer once a refund is issued to state how and when the refund is processed. This will help to defend against chargebacks.
Update your terms and conditions/refund policy accordingly to protect yourself (and PayFast) against deceitful buyers who raise chargebacks after receiving a refund via an alternative means.
How do I refund a payment?
The PayFast Merchant Refund feature allows you to refund your customers credit card and Instant EFT payments directly via the PayFast dashboard. In the future, you’ll be able to also refund your customers via our other supported payment methods. To ...
How do I know if a refund has already been processed?
If a refund has been processed successfully, the following icons will display in the right-hand column of the purchase transaction on the ‘History’ page: Blue Icon - reflects that a partial refund has been performed. Green Icon - reflects that a full ...
Why is there no refund icon on certain transactions?
At this stage, merchants can only process refunds for Instant EFT and credit/cheque card transactions. Therefore, if you do not see the refund icon it may be due to the payment being a Mobicred, Masterpass or debit card transaction. For refunds on ...
Can I refund the same transaction multiple times?
Only multiple partial amounts can be refunded on the same transaction, up to the limit of the original amount. For instructions on how to make a refund, please read this article.
How can I obtain a proof of refund?
To obtain a proof of refund do the following: Log in to your PayFast account. Navigate to Transactions > History. Locate the purchase transaction that was already refunded, for which you require the proof of refund for. Select the printer icon in ...