When do the limits on my account get reset?
The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration.
Should you require one of these limits to be increased please contact us.
Why do I get the error "sending and receiving account are the same" when paying?
The reason you will receive this error is because you can not make payments to yourself through PayFast. This will occur if you are using the same account that you have registered with on PayFast to receive payments, as the account that you are ...
How do I upgrade my account?
If you have a PayFast account which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept payments in your personal capacity (Individual ...
How do I cancel my account?
While we'd be very sad to see you go, we will gladly cancel your account at your request. To do this, please just send an email to firstname.lastname@example.org stating that you wish to cancel your account and the email address for your account (if ...
How do I find out what type of account I have?
New PayFast Dashboard To find out what type of account you have registered for on PayFast, do the following: Log in to your PayFast account. Navigate to Account > Business Information. Scroll down to Account Details, here you will find your account ...
Can I link one PayFast account with more than one website?
Technically you can use the same PayFast account (that is the same PayFast Merchant ID and Key) on multiple websites. However, using the same PayFast account on multiple websites doesn’t cater for a good buyer experience because the same merchant ...