Where do I find my proof of payment?

Where do I find my proof of payment?

The explanation below relates to our Instant EFT payment method.

In some cases, we may ask for proof of payment for an internet banking payment. This could be for a number of reasons, but more often than not, it’s to ensure your payment is a speedy one.

Please note: The following steps may not be up to date due to constant bank changes. 

If you're not sure how to obtain a proof of payment, follow the instructions below for your bank:

ABSA

  1. Log into your internet banking portal.
  2. If you added PayFast as a beneficiary: From the main menu, navigate to Payments > View beneficiaries > Main.
  3. If you made a once off payment to PayFast: From the main menu, navigate to
  4. Payments > View once-off.
  5. Select “PayFast” from the drop-down menu and select View.
  6. Select the payment you want proof of payment for by selecting the check box next to it and select Resend.
  7. On the next page, enter the following details:
  8. Resend Notice of this Payment(s) to beneficiary? = <CHECKED>
  9. Send it to = Email
  10. E-mail Address = support@payfast.co.za
  11. Recipient name = “PayFast - <YOUR_EMAIL_ADDRESS>” select Next.
  12. Ensure the details displayed are correct and select Resend.

Capitec Bank

  1. Log into your Capitec banking app.
  2. Either select Savings account or the account used for payment and then Money out.
  3. Select the payment in question and scroll down to the blue button.
  4. Select Send payment notification and choose the "Email" option.
  5. Choose to send the notification to yourself and then email it to support@payfast.co.za.

FNB

  1.  Log into your internet banking portal.
  2.  Select the Payments tab at the top of the screen.
  3.  On the left of the screen select Payments History > Send proof of payment
  1.  Locate the necessary payment and select the Recipient Name.
  2.  Select email as method and use support@payfast.co.za as the email address.

    OR

  1. Log into yourFNB banking app.
  2. Select the Payments Tab at the top of the screen.
  3. On the left of the screen select Payments History.
  4. Locate the necessary payment and select the Recipient Name to open the proof of payment.
  5. Once open, select the download button at the bottom of the screen to save the proof of payment to your device.

Nedbank

  1. Log into your internet banking portal.
  2. From the main menu, navigate to Payments > Beneficiary Payment History.
  3. Select the appropriate values from the Beneficiary list and Beneficiary to display payments to PayFast.
  4. Recent payments to PayFast will be displayed, which you can email to support@payfast.co.za. Alternatively, this can be emailed to us directly from within the internet banking portal. 

Standard Bank

  1. Sign into your Standard Bank banking app.
  2. Select the account in question.
  3. Select Transactions and select the payment. 
  4. Select the three blue dots on the right below Proof of payment in blue. This will display the option to Send & Download.
  5. Select Download
  6. Once downloaded, email the PDF to support@payfast.co.za.

TymeBank

  1. Log into your TymeBank app.
  2. Select Every day account.
  3. Select the transaction you require the proof of payment for.
  4. Scroll to the bottom of the screen and select Payment Notification. Enter the email address (support@payfast.co.za) and cell phone number you want to send this to.

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