Where do I find my proof of payment?

Where do I find my proof of payment?

The explanation below relates to our manual Instant EFT payment method. We’ve recently launched a refreshed version of Instant EFT with an automated payment option. Read more about it here.

Sometimes you may need to supply us with proof of payment for an internet banking payment, this could be for a number of reasons such as if the incorrect reference was used when doing the internet transfer.

If you're not sure how to do this, take a look at the instructions below for your bank:

ABSA

1.  Log into internet banking

2.  Using the main menu, navigate to:

  •         Payments → View beneficiaries → Main if you added PayFast as a beneficiary, or
  •         Payments → View once-off if you made a once off payment to PayFast

3.  Select “PayFast” from the drop down menu and click View
4.  Select the payment you want proof of payment for by clicking the check box next to it and click Resend
5.  On the next page, enter details as follows:

  •         Resend Notice of this Payment(s) to beneficiary? = <CHECKED>
  •         Send it to = Email
  •         E-mail Address = “proofofpayment@payfast.co.za
  •         Recipient name = “PayFast - <YOUR_EMAIL_ADDRESS>” (e.g. PayFast - me@mydomain.co.za)

6.  Click Next
7.  Ensure the details displayed are correct and click Resend 

FNB

  1.     Log into internet banking.
  2.     Click on the Payments tab at the top of your screen.
  3.     On the left of the screen click on Payments History.
  4.     Again on the left of the screen, you can click on Send proof of payment.
  5.     Locate the necessary payment and Click on the Recipient Name.
  6.     Select email as method and use support@payfast.co.za as the email address.

    OR

  1.     Log into internet banking.
  2.     Click on the Payments Tab at the top of your screen.
  3.     On the left of the screen click on Payments History.
  4.     This will open your payment history, locate the necessary payment and click on the Recipient Name to open the proof of payment.
  5.     Once open, you can click on the download button at the bottom of the screen to save the proof of payment to a location on your PC.

Nedbank

  1.     Log into internet banking
  2.     Using the main menu, navigate to Payments → Beneficiary Payment History
  3.     Select appropriate values from Beneficiary list and Beneficiary to display payments to PayFast
  4.     Recent payments to PayFast will be displayed which you can either:
  •         print and fax (or email) to us, or
  •         can have emailed to us directly from within internet banking

Standard Bank

  1.     Log into internet banking
  2.     Click on the Payments and transfers tab
  3.     Click on the Transaction history tab
  4.     Select you search method to find your payment and click view
  5.     Find the required payment and either:
  •         Click the link under the Beneficiary name & reference column
  •         A new window will open showing your proof of payment
  •         Send this to us by:

            - printing it and faxing it (086 654 1549),
            - printing it to PDF and emailing it to “proofofpayment@payfast.co.za

        OR

  •         Click View button under the Payment Confirmation column
  •         On the next page, enter details as follows:

            - Send payment confirmation = <CHECKED>
            - Payment confirmation method = “E-mail”
            - Recipient Name = “PayFast - <YOUR_EMAIL_ADDRESS>” (e.g. PayFast - me@mydomain.co.za)
            - Recipient Address = proofofpayment@payfast.co.za

  •         Click “Send payment confirmation” to send payment confirmation to us via email
    • Related Articles

    • What is an acceptable proof of payment?

      If an error occurs during payment, we may ask you to send us proof of payment. This could happen if you perhaps made use of the incorrect reference when paying or if there is a delay in the payment reaching us from the bank. In such cases, we need to ...
    • Do I need to send proof of payment to PayFast or the merchant?

      No, under normal operation, you don't need to send proof of payment to either of us. PayFast's system confirms that the funds have actually been received so there is normally no need for an email or a fax from the bank as further confirmation. If an ...
    • How secure is it paying with Instant EFT by PayFast?

      Instant EFT by PayFast is a fast, convenient, secure and easy way to do an electronic funds transfer (EFT) to pay online. As the name suggests, any payments made via Instant EFT are instant, with immediate verification and notification of payments. ...
    • How can I add bank details to my buyer account?

      In order to withdraw a positive balance from your buyer account, you will need to log in to your PayFast account, add bank details and then request a payout. This article will guide you through the process. You are able to log in If you are able to ...
    • Why does my payment say I have an unaccepted notice on my bank account?

      If you are encountering the following error regarding clearing a notice when trying to log in to your Nedbank Online Banking, there is a simple 3-step solution below to help you resolve this issue so that you can make your payment.  1. On your ...