Why am I getting a 'Merchant is unable to receive payments from the same account ' error?

Why am I getting a 'Merchant is unable to receive payments from the same account' error?

This error is occurring because you are checking out using the same email address that is associated with your PayFast account.

This is due to the fact that the payment engine will not allow you to make payments to yourself.

To resolve this error, please make use of an alternative email address when checking out.


    • Related Articles

    • Why am I getting 'The merchant cannot accept these kinds of payments at the moment' as an error?

      This error would occur if tokenization has not been enabled on your PayFast Dashboard.  To enable these types of recurring payments, do the following: Navigate to Settings > Developer Settings. Ensure that a Security Passphrase is set on your ...
    • How does PayFast handle international payments?

      You can receive international payments via Visa and Mastercard credit cards. A buyer can use a card that has been issued in any country. The amount will be in ZAR and the credit card provider will conduct the exchange, paying out ZAR to your PayFast ...
    • How do I upgrade my account?

      If you have a PayFast account from which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept payments in your personal capacity ...
    • Where is my Merchant ID and Key?

      New PayFast Dashboard To find your Merchant ID and Key after your account has been verified, do the following: Log in to your PayFast account. Navigate to Account > Personal Information. Your Merchant ID and Key can be found on the top right-hand ...
    • How do I reconcile payments?

      The way to look at this is to consider the PayFast account as a second business bank account and payouts are just a transfer of funds from one account (the PayFast one) to another account (your bank one). This means that all you need to recon is to ...