Why am I not receiving email confirmation of payments?
Email confirmation of payments is only sent when payment is initiated from a Pay Now button or if you have turned Email Confirmation on, on your account.
Most shopping carts can be set up to send you a summary of your orders.
If you want to get an email for each payment received:
- Log into your PayFast account and navigate to the "Settings" tab > "Integration"
- Click on the "Edit" icon next to the "Email Confirmation" section.
- Enter an email address to which the email confirmations will be sent, in the space provided.
- Click "Update"
If you are using Pay Now buttons or have already turned on Email Confirmation, then please refer to Receiving email from PayFast to ensure that you can receive emails from the PayFast system.
How do I turn on email confirmation for payments?
On your PayFast Dashboard you can set up email confirmations to receive an email whenever you receive payment through PayFast. New PayFast Dashboard To set up email confirmations, do the following: Log in to your PayFast account. Navigate to ...
How do I reconcile payments?
The way to look at this is to consider the PayFast account as a second business bank account and payouts are just a transfer of funds from one account (the PayFast one) to another account (your bank one). This means that all you need to recon is to ...
How do I change my primary email?
To change your primary email address, do the following: New PayFast Dashboard Log in to your PayFast account. Navigate to Account > Personal Information. Scroll down to Contact Information. Click Add Email. A pop-up screen appears where you can ...
Why am I getting a 'Merchant is unable to receive payments from the same account' error?
This error is occurring because you are checking out using the same email address that is associated with your PayFast account. This is due to the fact that the payment engine will not allow you to make payments to yourself. To resolve this error, ...
Why did I not receive an email for a cancelled subscription notification? (Merchant)
The notification of the cancelled subscription will go to the email address that was used to register the merchant’s PayFast account. It will not be sent to the email confirmation address that is set on the merchant account via the PayFast Dashboard, ...