Why has PayFast discontinued support for “manual” Instant EFT and cash deposits?
Due to the ever evolving payments landscape, we've made the decision to discontinue the "manual" version of Instant EFT, where buyers load an EFT via their internet banking portal, outside of the PayFast payment process, and cash deposits. This is due to a combination of less than ideal user experience (and resultant issues for both merchants and buyers) and lack of scalability of the solutions due to various factors.
We discontinued support for “manual” Instant EFT payments from Standard Bank on 18 May 2020. Support for “manual” Instant EFT payments from all other banks, as well as cash deposits, was discontinued on 30 June 2020.
PayFast merchants can still get paid using the convenient automated Instant EFT payment option, which has been the default solution on our payment engine since we launched it in 2017. Our automated Instant EFT gives customers the option of creating a payment automatically on our system using one of the supported banks. It’s our fastest growing payment method because it’s easy to use and facilitates quick payments. You can find out more about Instant EFT here.
What is PayFast?
PayFast is an online payment processing service for South African merchants of all sizes. PayFast allows merchants (individuals, businesses and charities) to accept secure payments from online buyers by offering a variety of payment methods, ...
Why is there no refund icon on certain transactions?
At this stage, merchants can only process refunds for Instant EFT and credit/cheque card transactions. Therefore, if you do not see the refund icon it may be due to the payment being a Mobicred, Masterpass or debit card transaction. For refunds on ...
How do I refund a payment?
The PayFast Merchant Refund feature allows you to refund your customers credit card and Instant EFT payments directly via the PayFast dashboard. In the future, you’ll be able to also refund your customers via our other supported payment methods. To ...
Does PayFast support Zapper payments?
Yes, PayFast does support Zapper payments. We have however temporarily disabled Zapper, but are working on getting it reactivated shortly.
Why does PayFast no longer support Bitcoin as a payment option?
Unfortunately there are a number of limitations and design flaws unique to Bitcoin that make it an impractical substitute for cash, including high transaction fees and long confirmation times for buyers. We've tried various ways to mitigate these ...