Why is there no refund icon on certain transactions?
At this stage, merchants can only process refunds for Instant EFT and credit/cheque card transactions. Therefore, if you do not see the refund icon it may be due to the payment being a Mobicred, Masterpass or debit card transaction. For refunds on these payment methods, please email firstname.lastname@example.org the relevant payment details.
For instructions on how to make a refund for Instant EFT and credit card payments, please read this article.
How do I refund a payment?
The PayFast Merchant Refund feature allows you to refund your customers credit card and Instant EFT payments directly via the PayFast dashboard. In the future, you’ll be able to also refund your customers via our other supported payment methods. To ...
What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card. There are a few reasons why a card refund can fail, common error messages include: Lost/stolen card Card expired/cancelled Pick up ...
Can I refund the same transaction multiple times?
Only multiple partial amounts can be refunded on the same transaction, up to the limit of the original amount. For instructions on how to make a refund, please read this article.
How do I know if a refund has already been processed?
If a refund has been processed successfully, the following icons will display in the right-hand column of the purchase transaction on the ‘History’ page: Blue Icon - reflects that a partial refund has been performed. Green Icon - reflects that a full ...
Why has PayFast discontinued support for “manual” Instant EFT and cash deposits?
Due to the ever evolving payments landscape, we've made the decision to discontinue the "manual" version of Instant EFT, where buyers load an EFT via their internet banking portal, outside of the PayFast payment process, and cash deposits. This is ...