Account Management
What happens with two-factor authentication if I lose my phone or buy a new one?
If you get a new phone, you can reset your phone at: https://www.authy.com/phones/reset. Please note this does not happen on PayFast's website. This step may be necessary if you change smartphones, in which case your account will already be linked to ...
Can I switch off two-factor authentication?
Yes, although certain high-risk clients may be required to use it to protect their accounts. This feature can be switched on and off by logging in to your PayFast account and clicking the Profile tab.
How do I obtain a two-factor authentication key to log in with?
There are two ways to obtain an authentication key. If you are using a smartphone, download the Authy app for your iPhone or Android mobile phone. Every time you log in, you will need to generate a secure token using the Authy app. If you don't have ...
How do I change my phone number for two-factor authentication?
To change your phone number, do the following: Log in to your PayFast account. Navigate to Profile > Security Info. Click Edit. Click the Two Factor Authentication tab. Enter your new phone number and click Subscribe. Please note: If you are using ...
Where is my Merchant ID and Key?
New PayFast Dashboard To find your Merchant ID and Key after your account has been verified, do the following: Log in to your PayFast account. Navigate to Account > Personal Information. Your Merchant ID and Key can be found on the top right-hand ...
How do I cancel my account?
While we'd be very sad to see you go, we will gladly cancel your account at your request. To do this, please just send an email to merchantsupport@payfast.co.za stating that you wish to cancel your account and the email address for your account (if ...
How do I restrict/allow credit cards from certain countries?
One of the easiest ways to secure yourself against online fraud is to limit receiving funds from credit cards issued in the country that your online business serves. New PayFast Dashboard To restrict/allow credit cards from certain countries, do the ...
How do I restrict my login to a hostname/IP address or country?
For added security, it is possible to restrict access to your account by hostname/IP address and country. New PayFast Dashboard To add these extra security measures, do the following: Log in to your PayFast account. Navigate to Account > Security. ...
How do I change my primary email?
To change your primary email address, do the following: New PayFast Dashboard Log in to your PayFast account. Navigate to Account > Personal Information. Scroll down to Contact Information. Click Add Email. A pop-up screen appears where you can ...
How do I set up automated Payouts?
When you receive payments via PayFast, the funds will be added to your PayFast account balance. To process these funds into your selected bank account, you will need to request a Payout to withdraw these funds after the 48 hour withdraw delay This ...
How do I set my logo to appear on the PayFast payments page?
You can control some of the branding on the PayFast payments page, i.e. the page where your customers enter or see the transactional information. Specifically, you can display your registered name, trading name, site URL and logo. New PayFast ...
How do I enable two-factor authentication (2FA)?
Two-factor authentication is an optional (yet recommended) login security feature that requires both your password and your mobile phone to successfully log in to your PayFast account. To enable two factor authentication for your PayFast account, ...
How do I enable a passphrase on my PayFast account?
The passphrase is an optional/extra security feature that you can enable on your PayFast Dashboard to make your security signature (sent when a payment is made) more secure. You may set your passphrase as a combination of up to 32 characters of your ...
How do I turn on email confirmation for payments?
On your PayFast Dashboard you can set up email confirmations to receive an email whenever you receive payment through PayFast. New PayFast Dashboard To set up email confirmations, do the following: Log in to your PayFast account. Navigate to ...
How do I upgrade my account?
If you have a PayFast account from which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept payments in your personal capacity ...