Payfast Merchant Support | Refunds

Refunds
What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card. There are a few reasons why a card refund can fail, common error messages include: Lost/stolen card Card expired/cancelled Pick up ...
How can I obtain a proof of refund?
To obtain a proof of refund do the following: Log in to your PayFast account. Navigate to Transactions > History. Locate the purchase transaction that was already refunded, for which you require the proof of refund for. Select the printer icon in ...
Can I refund the same transaction multiple times?
You can refund multiple partial amounts of the same transaction, up to the limit of the original amount. You can find instructions on how to refund a payment.
How do I refund a payment?
The Payfast Merchant Refund feature allows you to refund your customers payment directly via your Payfast Dashboard. To refund your customer's credit card payment, do the following: 1. Log in to your Payfast account. 2. Navigate to Transactions > ...

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Payfast Merchant Support | Refunds | Knowledge Base