PayFast | Knowledge Base

Support Times

The PayFast Customer Success team is here to support you during business hours Monday - Sunday (limited support evenings and weekends)

    • Popular Articles

    • What is 3D Secure 2?

      3D Secure (often known by its branded names of Visa Secure and Mastercard Identity Check) is a security protocol that protects a buyer's credit card against unauthorised use when shopping online. This simple service enables buyers to validate ...

    • Suspicious emails and text messages (phishing scams)

      Phishing scams happen when a fraudster contacts you, claiming to be a representative of PayFast or you receive fake "automated" system messages which appear as if they were sent by our system.   The goal of these messages are to retrieve sensitive ...

    • Can I receive payments in USD, EUR, GBP etc.?

      By law, we are only allowed to accept payments denominated in ZAR. This is a South African Reserve Bank regulation which applies to all South African companies. You can quote your prices in whatever currency you wish on your website, but in the end ...

    • Verify a Sole Trader Account

      A Sole Trader account is intended for a sole proprietor or partnership that is not registered with CIPC/CIPRO and wants to receive payments. Examples of those who can register a Sole Trader account are: A person Sole proprietorship Partnership How do ...

    • Verify a Company Account

      A Company Account on PayFast is for companies that are registered with CIPC/CIPRO. Examples of these are: Closed Corporation Pty (Ltd) Trust How do I verify my account? To verify your account, you will need to provide us with the documentation ...

    • Recent Articles

    • How do I set up Multi-Currency Pricing?

      By enabling Multi-Currency Pricing, you can allow your buyers to easily pay in the currency of their choice. Depending on the currencies you enable, the currency on the payment page will be automatically updated according to your buyer's location. ...

    • Which industries can't offer Mobicred as a payment method?

      As per Mobicred's requirements, if your business is associated with any of the following goods and/or services you won’t be able to offer Mobicred as a payment option: Tobacco manufacturing and sales Pornographic or other adult content Shell banks ...

    • How does the Payfast legal entity change affect me?

      As part of our strategy to bring our brands closer together and leverage our combined technologies, certain changes to the legal entity of Payfast are being implemented. These changes only apply to the entity details in the end-user agreement with ...

    • What do I need to accept payments as a dropshipper?

      As a dropshipper, you can register an Individual or Business account on PayFast and get paid. Your account will first need to be verified for you to start accepting payments.      To verify your PayFast account, you’ll need to provide us with the ...

    • How do I edit the auto-enable payment methods feature?

      As new payment methods become available, they will automatically be activated on your merchant account if you are eligible. With this feature, your buyers will be able to pay you with up-to-date payment options. You can toggle this auto-enable ...