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The PayFast Customer Success team is here to support you during business hours Monday - Sunday (limited support evenings and weekends)

    • Popular Articles

    • How do I register for 3D Secure?

      Registering for 3D Secure before checkout: Registering for 3D Secure during checkout: The links to the various banks to activate 3D Secure are below: Absa Capitec  FNB (PDF document) Nedbank - your Nedbank card is automatically registered for 3D ...
    • Suspicious emails and text messages (phishing scams)

      Phishing scams happen when a fraudster contacts you, claiming to be a representative of PayFast or you receive fake "automated" system messages which appear as if they were sent by our system.  The goal is to trick you into believing that a payment ...
    • How secure is it paying with Instant EFT by PayFast?

      Instant EFT by PayFast is a fast, convenient, secure and easy way to do an electronic funds transfer (EFT) to pay online. As the name suggests, any payments made via Instant EFT are instant, with immediate verification and notification of payments. ...
    • Can I make a payment with Capitec?

      Yes, Instant EFT by PayFast supports Capitec Bank as well as Investec, African Bank TymeBank and Bidvest. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkout. In the unlikely event ...
    • Can I receive payments in USD, EUR, GBP etc.?

      By law, we are only allowed to accept payments denominated in ZAR. This is a South African Reserve Bank regulation which applies to all South African companies. You can quote your prices in whatever currency you wish on your website, but in the end ...
    • Recent Articles

    • How do I amend pricing for subscriptions?

      To amend pricing for subscriptions on the new PayFast Dashboard, do the following: Log in to your PayFast account. Navigate to Transactions > Customer Subscriptions. This will open your client subscriber list. 3. On the Status dropdown, select your ...
    • How do I enable the MoreTyme widget on my website?

      Once you have activated MoreTyme as a payment method on your PayFast Dashboard, you can create a personalised MoreTyme widget to display on your product web pages. The widget informs your customers how much they need to pay upfront and for the next ...
    • What can I do if WooCommerce is not processing payment?

      If your orders are not auto-completing on payment, go to https://woocommerce.com/products/woocommerce-order-status-control/?aff=10486&cid=1131038 to purchase and download the WooCommerce Order Status Control extension for WooCommerce.  Please note: ...
    • How do I Integrate PayFast with Jotform?

      This module was developed by Jotform, so please visit their website for integration support. You will need to be registered on PayFast to accept payments and get your Merchant ID.
    • How do I upload my company’s logo as part of the MoreTyme application?

      An added benefit of enabling MoreTyme as a payment method is that your online store will be listed on the TymeBank mobile marketplace. To be profiled, you will need to upload the following: Your company logo on a black background that’s 192px X 192px ...