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The PayFast Customer Success team is here to support you during business hours Monday - Sunday (limited support evenings and weekends)

    • Popular Articles

    • How do I register for 3D Secure?

      Registering for 3D Secure before checkout: Registering for 3D Secure during checkout: The links to the various banks to activate 3D Secure are below: Absa Capitec  FNB (PDF document) Nedbank - your Nedbank card is automatically registered for 3D ...
    • Suspicious emails and text messages (phishing scams)

      Phishing scams happen when a fraudster contacts you, claiming to be a representative of PayFast or you receive fake "automated" system messages which appear as if they were sent by our system.  The goal is to trick you into believing that a payment ...
    • How secure is it paying with Instant EFT by PayFast?

      Instant EFT by PayFast is a fast, convenient, secure and easy way to do an electronic funds transfer (EFT) to pay online. As the name suggests, any payments made via Instant EFT are instant, with immediate verification and notification of payments. ...
    • Can I make a payment with Capitec?

      Yes, Instant EFT by PayFast supports Capitec Bank as well as Investec, African Bank TymeBank and Bidvest. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkout. In the unlikely event ...
    • Can I receive payments in USD, EUR, GBP etc.?

      By law, we are only allowed to accept payments denominated in ZAR. This is a South African Reserve Bank regulation which applies to all South African companies. You can quote your prices in whatever currency you wish on your website, but in the end ...
    • Recent Articles

    • How do I resolve a WooCommerce ITN issue?

      When attempting a transaction, and the ITNs seem not to be going through to your application, go to https://developers.payfast.co.za/docs#ports-ips and unblock/whitelist the IPs and ports listed.  If you’re using a site guard application such as ...
    • How does a currency converter work?

      This is specific to the shopping cart being used as there would most likely be a converter directly linked to the shopping cart available externally. The reason for a converter would be due to PayFast only working with ZAR and not providing a ...
    • What’s the difference between a display currency and a base currency?

      The display currency is what will be seen on the merchant’s website. The base currency is what the plugin/shopping cart dictates what the currency needs to be set as in order for the payment gateway to process the transaction correctly.
    • How do I amend pricing for subscriptions?

      To amend pricing for subscriptions on the new PayFast Dashboard, do the following: Log in to your PayFast account. Navigate to Transactions > Customer Subscriptions. This will open your client subscriber list. 3. On the Status dropdown, select your ...
    • How do I enable the MoreTyme widget on my website?

      Once you have activated MoreTyme as a payment method on your PayFast Dashboard, you can create a personalised MoreTyme widget to display on your product web pages. The widget informs your customers how much they need to pay upfront and for the next ...