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Account Management Questions

Manage your PayFast account so it works just the way you want it to.

  • How do I refund a payment?

    As we process payments across a variety of different payment methods, not all of which are able to be refunded, we don't provide for the ability to refund a transaction through your account. We do hav...

  • Why is the credit card option not shown?

    To receive credit card payments through PayFast you will need to first verify your account. Click here for more information on how to verify your account. There is also default minimum and maximum amo...

  • How do I upgrade my account?

    If you have a PayFast account which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept ...

  • Is my PayFast account a bank account?

    No, your PayFast account is not a bank account. It is electronic money stored in an online stored-value account.  Any funds in your account can be moved to your bank account by clicking the Payout but...

  • Can I receive money from international buyers?

    Yes, you can receive payments from international countries via Credit and Cheque cards, Masterpass and Bitcoin.  In order to receive payments by credit card and Bitcoin, you will need to verify your a...

  • How do I request a Payout?

    In order to payout the funds in your PayFast account you will have to enter your banking details for your account on the Account page and then request a Payout. We will then process a payout to your a...

  • How do I turn on email confirmation for payments?

    To enable email confirmation so that you receive an email whenever you receive payment through PayFast follow these steps: Log into your PayFast account and navigate to the Settings tab Click on Integ...

  • How do I enable a passphrase on my PayFast account?

    The passphrase is a phrase that the merchant selects which is used to make their security signature (sent when a payment is made) more secure. The passphrase is an optional/extra security feature made...

  • Enabling two-factor authentication (2FA)

    To enable two-factor authentication: Log in to your PayFast account. Click on the Profile tab. Click on the edit button next to Security Information. Click on the Two Factor Authentication Tab. Enter ...

  • How do I set my logo to appear on the payments page?

    Sellers can control some of the branding on the PayFast engine: the page where your customers enter or see the transactional information. When customers make payment, you can display your logo or trad...