Account Management Questions

Manage your PayFast account so it works just the way you want it to.

• Setting up automated Payouts

  When you receive payments via PayFast, the funds will be added to your PayFast account.  A Payout needs to happen to withdraw these funds after the 48 hour withdraw delay into your selected bank accou...

• Why am I not receiving email confirmation of payments?

  Email confirmation of payments is only sent when payment is initiated from a Pay Now button or if you have turned Email Confirmation on, on your account. Most shopping carts can be set up to send you ...

• Is there a credit card limit? How do I increase it?

  Yes, there is a per transaction limit on your PayFast account of R10 000 for credit card payments. This limit is visible on the Settings page of your account. This limit can, however, be increased aft...

• How do I change my Primary email?

  To change your primary email address, follow the following steps: Log into your PayFast account and navigate to the Profile page Click on the Edit icon next to the personal information. Select the Ema...

• How do I find out what type of account I have?

  To find out what type of account you have registered for on PayFast: Log in. Navigate to the Account tab Locate the account type under Details Alternatively, you can contact us directly, and our suppo...

• Receiving email from PayFast

  You should add noreply@payfast.co.za to your trusted email contacts to make sure that our account emails don't accidentally get filed as spam by your email provider. Gmail     Click Contacts along the...

• When do the limits on my account get reset?

  The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration. Should you require one of these li...

• How to restrict my login to a host name/IP address or country?

  For added security it is possible for you to restrict your login to your account to a host name/IP address and country. Host name/IP address Login to you PayFast account Go to the Profile tab and then...

• How do I change my password?

  To change your password, go to the Profile tab on your PayFast dashboard. Scroll down to Security and click Edit in the right corner.  You will then need to enter your current password as well as a ne...

• Why is their withdraw delay on funds in my PayFast account?

  The idea behind PayFast is to speed up ecommerce fulfillment through positive acknowledgment of funds received. There is also a reduction in admin overhead for the seller in terms of not requiring pro...