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Payment Management Questions

Payment problems? Find the answers to some common payment issues here.

  • Where do I find my proof of payment?

    The explanation below relates to our manual Instant EFT payment method. We’ve recently launched a refreshed version of Instant EFT with an automated payment option. Read more about it here. Sometimes ...

  • Can I make payment with Capitec?

    Good news! Instant EFT by PayFast now supports Capitec Bank as well as Investec. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkou...

  • How do I make an Instant EFT payment?

    We’ve recently launched a refreshed version of Instant EFT payment method. Now Instant EFT supports Capitec Bank and Investec payment. What's more, we've also created an automated payment option (the ...

  • Why do EFT payments go through instantly?

    The explanation below relates to our manual Instant EFT payment method. We’ve recently launched a refreshed version of Instant EFT with an automated payment option. Read more about it here. We hold ba...

  • Do I need to send proof of payment to PayFast or the merchant?

    The explanation below relates to our manual Instant EFT payment method. We’ve recently launched a refreshed version of Instant EFT with an automated payment option. Read more about it here. No, under ...

  • Why don't you accept Capitec payments?

    Good news! Instant EFT by PayFast now supports Capitec Bank. We've refreshed and streamlined out Instant EFT payment method to include Capitec Bank and Investec. What's more we now offer an automated ...

  • How do I enable Bitcoin payments on my account?

    Bitcoin and credit card payments are only available to verified PayFast account holders. To verify your account you will need to submit FICA like documents. See these articles on our verification proc...

  • I receive an error after clicking to complete my EFT payment!

    We occasionally experience delays in payment due to delays imposed by certain banks and their clearing times. Normally EFTs between accounts at the same bank clear instantly, but it is not always the ...

  • How do I reconcile payments?

    The way to look at this is to consider the PayFast account as a second business bank account and payouts are just a transfer of funds from one account (the PayFast one) to another account (your bank o...

  • How do I use the Bitcoin payment link/button?

    There are two things needed to complete a Bitcoin payment:  1. the receiving Bitcoin wallet address  2. the Bitcoin amount.  These are displayed on the PayFast engine (and can be copied into the payer...